Americans With Disabilities Act (ADA) Compliance

This notice discloses the ADA practices for Amanda Gainey | REALTOR® | Executive Broker (www.amandagaineyrealtor.com). This notice applies to the following elements of Title III that brokers should be mindful of in order to stay aligned with the ADA: 

  1. Physical Space: Real estate offices and real estate board offices conduct a physical audit of their office spaces to determine the accessibility of the space. It should be considered “readily achievable” for places of accommodation – meaning such modifications can be completed without much difficulty or expense.  This list includes installing ramps, widening doorways, repositioning office furniture and phones, making cutouts in sidewalks and entrances, installing flashing alarms, lights, and more. Walker suggests that office managers schedule routine ADA evaluations to ensure ongoing ADA compliance.
  2. Home Offices: Any portion of a home that is used as a home office where business is conducted with customers would also be considered a place of accommodation requiring ADA compliance. If I am meeting with clients in my home office, then the home office is considered a place of public accommodation under the ADA just like a brokerage office, and I must adhere to the same obligations.
  3. Communication: ADA also requires real estate offices to remove communication barriers by offering auxiliary aids. I will open up a dialog and ask my clients what auxiliary aid or service they may require to facilitate effective communication. An example of this would be providing an interpreter for a client with a hearing impairment. Paying for such accommodations is the broker’s responsibility. The brokerage does not necessarily have to provide the exact auxiliary aid requested, Walker says, but must provide one that enables effective communication for the disabled individual. Real estate offices are not required to provide personal assistance devices, however, such as hearing aids or wheelchairs.
  4. Meetings and Events: It is the responsibility of the business or organization hosting an event to meet ADA obligations. The facility housing the gathering may take on ADA responsibility if it’s outlined in the rental contract agreement. I will ensure that the contract indemnifies my business if the facility violates the ADA. The responsibility of providing auxiliary aids still falls on the host. I will ask event or meeting attendees in advance if they require any communication aids.
  5. Websites: My website (www.amandagaineyrealtor.com) is a place of public accommodation. We are taking measures that need to be taken to make this website accessible.


The Americans With Disabilities Act (ADA), signed into law on July 26, 1990, makes it unlawful to discriminate against people with disabilities. The law has five sections or "titles" which apply to employment, public services, public accommodations, services operated by private entities, and telecommunications. Title I affects real estate offices and Association offices if they have the threshold number of employees. Title III affects Association offices, real estate offices, and commercial facilities. 


Title I of the ADA applies to employment and protects qualified persons with a disability who can perform the essential functions of the job with or without reasonable accommodation. Thus, if a real estate sales office has 15 or more employees, Title I applies. 


Title III of the ADA prohibits entities that own, lease, lease to or operate a place of public accommodation from discriminating against the disabled. Businesses covered include hotels, restaurants, convention centers, sales establishments including real estate offices, offices of professionals such as attorneys and CPAs, etc. If a real estate broker or salesperson has a home office in which business is conducted with customers, that portion of the home must also be in compliance with the ADA. The ADA requires equal access and services to disabled individuals in the most integrated setting possible. In essence, that means that architectural and communication barriers are to be removed in existing facilities where such removal is readily achievable and can be carried out without much difficulty or expense. Examples of steps to take in order to remove barriers include installing ramps, rearranging tables and chairs, repositioning telephones, adding raised markers on elevator control buttons, widening doors, or installing offset hinges to widen doors.


If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 479-877-0714 or amanda@tbgnwa.com.